Introduction
Clean Warks ("we", "us", "our") is committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your data when you use our cleaning services or visit our website at cleanwarks.com.
By using our services or website, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at cleanwarks@gmail.com.
Information We Collect
We collect the following categories of personal information:
- Booking information: Name, phone number, email address, and service address when you book a cleaning service through any channel (phone, WhatsApp, online booking portal).
- Payment information: We do not store payment card details directly. Payments are processed by secure third-party payment processors. We may retain records of transaction amounts and dates for accounting purposes.
- Communication records: Call records, WhatsApp messages, and emails exchanged with our team related to your bookings or enquiries.
- Website usage data: When you visit cleanwarks.com, we collect anonymised data about your device, browser, pages visited, and time spent on site via Google Analytics. This data does not identify you personally.
- Feedback and reviews: Ratings, reviews, and service feedback you provide after a clean.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Scheduling, confirming, and completing your cleaning booking. Our team requires your address and contact details to carry out the service.
- Booking reminders and service updates: We may send SMS or WhatsApp reminders before your scheduled appointment and updates regarding your booking status.
- Customer support: Responding to your queries, complaints, or feedback about our services.
- Service improvement: Analysing aggregated booking data, ratings, and feedback to improve the quality, efficiency, and coverage of our services.
- Marketing communications: With your consent, we may send promotional offers, seasonal cleaning reminders, or service announcements by SMS, WhatsApp, or email. You can opt out of marketing communications at any time by replying STOP, emailing us at cleanwarks@gmail.com, or calling 8304000046.
- Legal compliance: Maintaining records as required by applicable tax, employment, or consumer protection laws in India.
Sharing Your Information with Third Parties
We do not sell your personal data to any third party under any circumstances.
We may share your information with the following categories of third parties, only to the extent necessary:
- Payment processors: Secure third-party payment platforms that handle card or UPI transactions on our behalf. These processors are bound by their own privacy and security standards.
- Google Analytics: We use Google Analytics to understand website traffic and user behaviour in anonymised, aggregated form. Google may process data in accordance with their own privacy policy. No personally identifiable data is shared with Google Analytics.
- SMS and email service providers: We may use third-party messaging services to send booking confirmations, reminders, and service updates. These providers act as data processors under our instruction and do not use your data for their own purposes.
- Legal authorities: We may disclose personal information if required to do so by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect the rights, property, or safety of Clean Warks, our customers, or the public.
Data Security
We take the security of your personal data seriously. We use industry-standard security measures including encrypted storage, restricted access controls, and secure communication channels to protect your information from unauthorised access, disclosure, or loss.
Booking and customer data is retained for up to 3 years from the date of the last service, to support our service warranty, dispute resolution, and re-booking history. After this period, data is securely deleted or anonymised.
While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continually review and improve our practices.
Your Rights
You have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: You can ask us to correct any inaccurate or incomplete information we hold about you.
- Right to deletion: You can request that we delete your personal data, subject to any legal obligations requiring us to retain it.
- Right to opt out of marketing: You can withdraw consent for marketing communications at any time with no effect on your ability to book or use our services.
- Right to data portability: You may request your booking data in a portable format where technically feasible.
To exercise any of these rights, email us at cleanwarks@gmail.com or call 8304000046. We will respond to your request within 30 days.
Cookies
Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is used. We use the following types of cookies:
- Analytics cookies: Google Analytics uses cookies to collect anonymised data about website usage, including pages visited, session duration, and device type. This helps us understand what content is most useful and improve our website.
- Functional cookies: These cookies remember your preferences and settings to improve site performance across visits.
You can disable cookies at any time through your browser settings. Disabling cookies will not prevent you from using our services, but some website features may function less smoothly. For more information on how to manage cookies, visit your browser's help section.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: